So my girlfriend and I got our little dudes, Taz and Pippin from pocket pets about 7 or 8 weeks ago. And we are finding out more and more everyday how bad of a company Pocket pets is. We bought the food from them because online it claimed to be natural and organic. And we thought that was the best for them. (Of course we now know that we have to feed them fruits and vegetables, they are currently on the bml diet) anyways, we got the food in the mail and decided to read the ingredients. The label said on the very bottom "artificial flavores" and last time I checked artificial flavors are not natural or organic. We contacted customer service of pocket pets, they tried to tell us that the usda requires them to label the product artificially flavored if the pellets are flavored. So even if the flavor is natural and or organic they apparently cant label it that way. Yet online they advertise natural and organic. We asked them for documentation stating that the ingredients are sourced from a natural and organic source, but they never got back to us. So we returned the product. And had to pay like $40.00 shipping. And now they are trying for screw us out of $50.00 by saying that one of the packages was either missing or the original packaging was damaged. We never opened the food because we didn't want to feed our dudes crap. One thing I have learned from all this is, I'm done just assuming companies are trustworthy or ethical. Because pocket pets definitely isn't trustworthy or ethical. Not that any of this matters anyways, we are going to cut the dry food out of their diet. Nothing but the best for little Taz and Pippin.

Brendont
Member since: Dec 1, 2016
Posts: 0