SugarGlider.com

Message:

Subject: pawprint/issue is...
Posted by Bourbon on May 22, 1998 at 11:46:25:

David, The exerpts from your posts that has everyone up in arms is not the issue of copyright infringments but the way it was handled.. The first letter you wrote (only a piece)

" as you may know, a federal offense and we will pursue this matter through legal channels if necessary. Hopefully, this will not be
required. " and "We will revisit your site in one week. I insist these passages be removed by that time. "

Terry did ask you after he became aware of it.. when he said..

"If you would prefer, I could list you as the source of the information and include appropriate links. "

and your reponse to that question was...

"This includes not authorizing use of any material on non-profit web sites, even if credits/links are provided. "
and "As stated in my prior email, the use of these passages is unauthorized and a copyright violation. We will pursue this matter through legal channels if necessary - in fact, I will be meeting with our company lawyer on May 25 and will add this to the agenda if necessary. Hopefully, this will not be required. You have until Friday, May 22, 1998 to remove the passages. "

David , the fact you think it was professional because you threatened him with legal means of fixing the problem is very lets say not unprofessional but more along the lines of uncooperative. Public relations amoung people with common grounds.. as in Glider people here. means EVERYONE should get along and simply informing him that you noticed that he had somepassages on his website that belong to you without your permission and if possible could he go back and check them out and remove them . Then the two of you could have worked on a resolution to the problem. He had stated that gliderpedia was put together by users.
when he said ...

" I am sorry for this problem. Almost all of the data on the web site was offered by Internet people compiling it for me and there it sits."

He apologized and didn't seem to be saying no he wasn't going to remove them. What he was doing was trying to work with you and remove your passages. He was asking for alternatives. you stated in a later post that if he would your words ...

"and coming up with an alternative which is acceptable to me."
You were not giving him any alternatives. He was making suggestions but you were not willing to help. But you did say....

"If we had been approached before these passages were incorporated into this web site, we would have undoubtedly given permission for reasonable use, with credits as appropriate and with the agreement we would be able to approve the use of the material before it was posted."

Why if you would have given him permission before it was posted would you not give him permission after he found out about the infringement ? He even ask you after you informed him. the only alternative you gave him was to remove them or face your attorneys..

this is where the problem is.. it seems you are just wanting to let people know you won't work with them it is easier for you to make people think.. "do what I say or else".

I personally would never again refer people to your site or order from you. I will only deal with people who would be willing to work with myself or my people, Not someone who stands with feet in concrete. Life is full of common sense decisions..I am no exception to the rule. I am a tough love parent but sometimes circumstances require tact, diplomacy, compassion, compromise and UNDERSTANDING. I have my own business and if I am selling my gas for 1.60 a gallon and someone could use a break, I wouldn't hesitate to give it to them, I am known for my friendliness and my hospitality.. and no one ever has anything adverse to say as far as our business, or the way we handle it.. But then again I know in my busisness and the type of business I have, that word of mouth is my best advertizer. Mind you in 2 years I have never had an unhappy customer leave, or have anyone leave here that hasn't refered me to someone else. Could you say the same.?


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